Privacy Policy

This website

When you join our waitlist, Resend, our email provider, receives your email address, first name, what you run, and city so we can send a confirmation and occasional launch updates. You can unsubscribe at any time by replying to any email or writing support@livesociety.app.

What Live Society does

Live Society helps community operators and members manage membership, messages, schedules, documents, workouts, and billing. Roles can include owners, managers, instructors, staff, members, and dependents.

Information we collect

Depending on how the app is used, we may collect:

• Account: name, email, password (stored hashed via Firebase Authentication), phone number when provided at member signup, date of birth for members or dependents when provided, and user IDs.
• Community and operations: facility address, membership roles, roster fields imported by owners (for example CSV imports), calendar events, bookings, and attendance or check-in records.
• Communications: messages, announcements, and images shared in chat or announcements.
• Documents: uploaded PDFs and signed copies.
• Fitness: workout programs and follow-along activity logs when those features are used.
• Payments: purchase and membership history and payment references. Card and bank details are collected and processed by Stripe; we do not store raw card numbers in our databases.
• Device and diagnostics: push notification tokens (FCM), App Check / device attestation signals, crash logs (Firebase Crashlytics), and analytics events (Firebase Analytics). We do not use an advertising ID or AdMob.

How we use information

We use this information to provide and secure the service, authenticate users, run community operations, process payments, send transactional and push notifications, improve reliability, and comply with law.

How we share information

We share information with other members and staff of the same community when needed for a feature; with processors that help us run the product, including Google Firebase (Authentication, Firestore, Storage, Functions, Cloud Messaging, Analytics, Crashlytics, App Check) and Stripe; and when required by law. We do not sell personal information.

Children

Live Society is built for gyms and studios. Dependents aged 13–17 may have accounts when a community enables that. We do not knowingly collect personal information from children under 13. If you believe we have, emailsupport@livesociety.app and we will delete it.

Retention

We keep information while an account or community relationship is active and as needed for billing, security, and legal obligations. Some community data can be exported in-app; media and messages may be excluded from export.

Deletion

You can request account deletion at livesociety.app/account-deletion or by emailingsupport@livesociety.app. We aim to delete or anonymize personal account data within 30 days, except records we must retain (for example payment records needed for tax or fraud prevention). An in-app deletion option is being added.

Security

We use HTTPS in transit and access controls. No method of transmission or storage is 100% secure.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your information, and to opt out of sale or sharing (we do not sell personal information). Contactsupport@livesociety.app to make a request.

International processing

Information may be processed in the United States by us and our processors.

Changes

We may update this policy. Material changes will be posted on this page with a new effective date.

Operator: Banana Bandito LLC